Privacy Policy

Last updated: June 2026

Introduction

mellow-fable is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our property consultancy services.

By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Submit an enquiry form on our website
• Request information about our services
• Engage us for property consultancy services
• Correspond with us via email or other channels
• Subscribe to our newsletter or updates

The types of personal information we may collect include:

• Name and contact details (email address, postal address)
• Property search requirements and preferences
• Budget information relevant to property searches
• Communication records and correspondence

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device type and operating system

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our property consultancy services
• To respond to your enquiries and communicate with you
• To process and manage your service requests
• To send relevant property information and market updates
• To analyse website usage and improve user experience
• To comply with legal obligations

Legal Basis for Processing

We process your personal information on the following legal bases:

• Your consent, where you have provided it
• Performance of a contract or to take steps at your request prior to entering a contract
• Compliance with legal obligations
• Our legitimate business interests, where not overridden by your rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our business operations
• Professional advisors including lawyers and accountants
• Regulatory authorities when required by law
• Third parties with your explicit consent

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. When your information is no longer needed, we will securely delete or anonymise it.

Your Rights

Under applicable data protection legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Request transfer of your information to another party
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

mellow-fable
47 Ecclesall Road South
Sheffield, S11 9PH
United Kingdom

Email: [email protected]